tkpk FAQ — Deposits, Withdrawals and Support

To participate in any form of casino or sports betting on tkpk, you must be at least 21 years old. Age is verified at registration. No one under 21 is allowed to open an account or make financial transactions. This rule is strictly enforced to protect users.

If you notice that you are compelled to keep playing to recover lost money, borrowing from family or friends to fund your play, staying up late to play, or struggling to focus on work or studies — these are signs of problematic behaviour. Take a break immediately and seek help.

Contact our support team via tkpk live chat or email — they will help you temporarily suspend or permanently close your account. Also speak with a family member or a trusted friend. For professional mental health support, you can reach out to a local counsellor or healthcare provider.

Yes. To keep your spending under control, contact our support team to set a deposit limit on your account. Daily, weekly or monthly limits can all be set. This is an effective way to play responsibly, and tkpk always encourages this step.

If you want to take a break, send a request via tkpk's 24/7 live chat or email. A temporary Self-Exclusion or cooling-off period can be activated. During this time you will not be able to log in or deposit. The limit cannot be lifted before the set period ends, which keeps you protected.

Every tkpk account is for the personal use of the registered individual only. Do not share your account password with anyone. If you suspect unauthorised access, change your password immediately and notify our support team. Pay particular attention to ensuring that no one under 21 can access your account.

The minimum withdrawal amount on tkpk is ৳1,000. Requests for less than this amount are not processed. So before withdrawing, make sure your account has at least ৳1,000 in withdrawable balance. This limit applies to all three methods: bKash, Nagad and Rocket.

After submitting a withdrawal request on tkpk, the money typically reaches your bKash account within 15 minutes to 2 hours. The same timeframe applies to Nagad and Rocket. There may be slight delays during busy periods, but if it takes more than 2 hours, contact the support team.

Yes, to withdraw money on tkpk you must use a bKash, Nagad or Rocket wallet registered in your own name. Withdrawals are only possible to a wallet matching the name and mobile number registered on your account. Third-party wallet withdrawals are not permitted for security reasons.

If a withdrawal is stuck in pending, wait 2 hours first. If the money still hasn't arrived, contact tkpk live chat and provide your transaction ID or reference number. The support team will verify and resolve the issue promptly. Do not submit the request again while it is still pending.

To withdraw winnings from tkpk's welcome bonus (120% bonus, up to ৳15,000), you must wager the bonus amount 25 times. Example: if you deposit ৳1,000 and receive a ৳1,200 bonus, you must complete a total of ৳30,000 in bets before withdrawing. Winnings from the bonus can only be withdrawn once the wagering requirement is met.

Log in to your tkpk account and select the "Withdraw" option. Choose Nagad as the method, enter the Nagad mobile number registered in your name, and confirm the amount (minimum ৳1,000). The money usually arrives in your Nagad account within 15 minutes to 2 hours.

Log in to your tkpk account and select the "Deposit" option. Choose Nagad from the list of methods, then enter your Nagad number and the deposit amount (minimum ৳100). Confirm the payment via the Nagad app or dial code as shown on screen — your balance will be updated within a few minutes.

tkpk supports deposits via three mobile wallet methods: bKash, Nagad, and Rocket. Rocket is the mobile wallet service from Dutch-Bangla Bank. The minimum deposit is ৳100 for all three methods. No other deposit methods are currently available.

To play any game at tkpk — slots, live casino, fishing, or sports — the minimum deposit is just ৳100. This limit applies to all three methods: bKash, Nagad, and Rocket. So you can start enjoying tkpk slots even on a small budget.

Log in to your tkpk account, go to the deposit page, and select bKash. Send money via bKash to the designated payment number and save the reference/transaction ID. Double-check the amount and number — if sent to the wrong number, recovering the funds may be difficult. You can start from a minimum of ৳100.

Deposits are usually credited within a few minutes. If your balance has not been updated after 15 minutes, contact tkpk live chat with a screenshot or transaction ID of the payment. The support team will verify and resolve the issue quickly. Also try refreshing the page once.

Yes. tkpk offers a 120% bonus on your first deposit, up to ৳15,000. Example: if you deposit ৳1,000, a bonus of ৳1,200 is added, making your total balance ৳2,200. To withdraw the bonus funds, you must complete ৳1,200 × 25 = ৳30,000 in bets. The bonus is added automatically.

Yes, the tkpk support team provides service in both Bengali and English. With Bangladeshi users in mind, our team members are able to understand issues described in Bengali and provide solutions accordingly. Write in whichever language you are comfortable with.

tkpk's live chat and email support are available 24 hours a day, 7 days a week. Whether it's a holiday or the middle of the night, you can get immediate help via live chat. There are no specific business hours to wait for — support is always active.

Before contacting tkpk support, have the following information ready: your registered username or email, a description of the issue (when it occurred, what is showing), the transaction ID or reference number if applicable, and a screenshot of the payment. Having this information speeds up the resolution.

tkpk has two support channels: 24/7 live chat (directly from the chat window on the website) and email. For urgent issues, live chat is the most effective option as you get an immediate response. Email can be used to send more detailed descriptions along with your request.

First, use the "Forgot Password?" option and reset your password using your registered email or mobile number. If you don't receive the OTP, check your spam folder. If the problem persists, contact tkpk live chat — after verifying your identity, the team will assist you in recovering your account.

If a transaction was made for the wrong amount, contact tkpk live chat as soon as possible and provide the transaction ID, screenshot, and full details. Each case is reviewed individually. The sooner you get in touch, the better the chance of a resolution. Always verify your transaction right after it is made.