tkpk Privacy Policy

Last Updated: January 2025 — This policy may change at any time; continuing to use the service after a change means you have accepted the updated policy.

1. Introduction and Scope

tkpk is an online entertainment and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the tkpk website, mobile application, and all related digital services. By starting to use our services, you are considered to have accepted all terms of this policy.

The purpose of this policy is to clearly inform you — what kind of information tkpk collects, why it collects it, how it is used, and what your rights are. We believe transparency is the foundation of trust. Our Terms and Conditions complement this Privacy Policy, and reading both together gives you a complete picture of our services.

This policy applies only to tkpk's own platform. We are not responsible for any third-party websites or services.

2. What Information We Collect

tkpk collects two types of information: (a) what you provide directly, and (b) information generated automatically while you use the service. Each category is described in detail below.

2.1 What You Provide Directly

Registration Information

When opening an account, your full name, date of birth, mobile number, and email address are collected. National ID or other identity document details may be requested for age verification.

Financial Information

Mobile wallet numbers for bKash, Nagad, or Rocket are collected for deposits and withdrawals. We do not store full card or bank account details.

Communication Information

If you contact our support team via live chat or email, a record of that conversation is kept so we can provide better service in the future.

Account Preferences

Information about your language, notification settings, and responsible gaming limits is stored in your account.

2.2 Automatically Collected Information

When you use tkpk, some information is collected automatically:

IP address and device identifier (Device ID)
Browser type, operating system, and screen resolution
Usage logs showing which pages you visit and for how long, and which games you play
Login and logout time and location (geolocation, country level only)
Session information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

During payment processing, bKash, Nagad, or Rocket may provide us with relevant transaction information. Limited information may also be received from identity verification services.

3. Purpose of Using Information

tkpk uses your information only for specific and lawful purposes. Each purpose is clearly listed below:

Purpose	Type of Information Used	Basis
Account creation and management	Name, mobile number, email, date of birth	Performance of contract
Payment processing	Mobile wallet number, transaction logs	Performance of contract
Age and identity verification	National ID information, date of birth	Legal obligation
Security and fraud prevention	IP, Device ID, login logs	Legitimate interest
Service improvement and personalisation	Usage logs, game preferences	Legitimate interest
Customer support	Communication records, account information	Performance of contract
Promotional communication (where consent is given)	Mobile number, email	Your consent

We do not sell your information to any third party for marketing purposes. If you do not wish to receive promotional messages, you can withdraw your consent at any time from your account settings.

4. Information Sharing and Disclosure

tkpk may share your personal information with the following parties in specific circumstances and to a limited extent:

4.1 Service Provider Partners

Information necessary to carry out work may be shared with payment gateways (bKash, Nagad, Rocket), game content providers, identity verification services, and cloud infrastructure partners. These providers are contractually bound to keep your information confidential and to use it only for the defined purpose.

4.2 Legal Requirements

If disclosure of information is required as part of a court order, government directive, or valid legal process, tkpk may do so in compliance with the law. In such cases, only the information legally required will be disclosed.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may form part of the transferred assets. However, in such cases the new controlling party will be bound to ensure the same standard of privacy protection as this policy.

4.4 With Your Consent

For any purpose beyond those listed above, we will obtain your explicit consent before sharing information.

5. Cookies and Tracking Technologies

Cookies and similar technologies are used on the tkpk website and app. Cookies are small text files stored in your browser that improve site functionality.

Essential Cookies

These cookies are required to maintain login sessions, store security tokens, and support the basic functionality of the site. Without them, the service will not work properly.

Functional Cookies

These cookies are used to remember your language preference, settings, and personalised experience.

Analytics Cookies

These help improve the service by analysing which pages are used most and where users encounter problems. This data is aggregated and anonymous.

Cookie Controls

You can delete or block cookies at any time from your browser settings. However, disabling essential cookies may mean some services do not work correctly.

6. Data Security Measures

To ensure the security of your information, tkpk has adopted multiple industry-standard technical and administrative safeguards.

6.1 Technical Safeguards

All data transmissions are secured through SSL/TLS encryption
Sensitive information (passwords, financial details) is stored in encrypted form
Regular security audits and vulnerability assessments are conducted
Firewalls, intrusion detection systems, and access controls are active
OTP-based two-factor verification is applied where applicable

6.2 Administrative Safeguards

Only authorised staff are granted access to personal information on a need-to-know basis
All staff are trained on privacy matters and have signed confidentiality agreements
A rapid response plan is in place for data breach incidents

Please note that no method of transmitting or storing information over the internet is 100% secure. We use the best available technology, but no party can guarantee absolute security.

7. Data Retention Period

tkpk retains your information only for as long as necessary or legally required. The retention policy for each type of information is given below:

Account information: Retained while the account is active. It may be kept for a specified period after account closure to meet legal obligations.
Financial transaction records: Retained for a period determined by legal requirements relating to financial regulation.
Support communications: Retained for a limited period to ensure service quality.
Usage logs: Generally not kept for more than 13 months.
Marketing consent records: Retained as legal evidence even after consent is withdrawn.

After the specified period, information is securely deleted or anonymised.

8. Your Rights Regarding Your Information

Having an account with tkpk means you have certain fundamental rights concerning your personal information. These rights are detailed below:

Right of Access and Copy

You can find out what information tkpk holds about you and request a copy of that information.

Right to Rectification

If any of your information is incorrect, you can request that it be corrected. Some information can be changed directly from your account settings.

Right to Erasure

In certain circumstances, you can request that your information be deleted. However, some information may be required to be retained for legal or contractual reasons.

Right to Object to Processing

You can object to the processing of your information on the basis of legitimate interest or for direct marketing purposes.

Right to Restriction

In certain circumstances, you can request that the processing of your information be limited.

Right to Portability

You have the right to receive the information you have provided in a structured, commonly readable format.

To exercise any of these rights, please contact our support team. For details about your rights regarding responsible gaming and self-exclusion, visit our Responsible Gaming page.

9. Protection of Minors

tkpk's services are strictly for persons aged 21 or over. We never knowingly collect personal information from minors (under 21).

Age is verified at the time of registration. If for any reason we become aware that information from a minor has been collected, that account will be closed immediately and the relevant information will be deleted.

If you suspect that a minor has registered on our platform, parents and guardians are requested to contact us directly. To learn more about us, visit our About Us page.

10. Policy Changes and Updates

tkpk reserves the right to change this Privacy Policy at any time. For significant changes, we will notify you in the following ways:

A notification will be sent to your registered mobile number or email
A clear notice will be displayed on the website's main page
The "Last Updated" date at the top of the policy will be changed

If you continue to use the service after any changes, you will be considered to have accepted the updated policy. If you do not agree with the changes, stop using the service and request account closure.

Previous versions are kept on our end and are available upon request.

11. Contact & Complaints

If you have any questions or concerns about this privacy policy, or want to exercise your rights, please contact our support team. We provide support in both Bengali and English, 24/7.

For general questions, you can visit our FAQ section — there you will find answers to many questions about privacy and account security.

For formal privacy complaints, please contact our data protection team:

Email: [email protected]