tkpk Terms and Conditions

General Provisions and Definitions

1.1 Applicability

These terms and conditions ("Terms") apply to all services, websites, mobile applications and related digital channels of the tkpk platform. These Terms form a legally binding agreement between you ("User") and tkpk.

1.2 Key Definitions

• "Platform" — refers collectively to the tkpk website, mobile app and all associated services.
• "User" or "Member" — any person who has registered with tkpk or is using its services.
• "Account Balance" — the amount of real money held in a user's account.
• "Bonus Balance" — promotional funds provided by tkpk that cannot be withdrawn before the applicable wagering conditions are met.
• "Bet" or "Wager" — any stake of money placed on a game or sporting event.
• "Net Loss" — the amount remaining after total winnings are deducted from total losses over a given period.

1.3 Language and Interpretation

These Terms are written in English and the English interpretation shall be considered final. In case of any ambiguity, tkpk's interpretation shall apply, provided that such interpretation always takes fair account of the user's legitimate interests.

Account Registration and Eligibility

2.1 Age Requirement

tkpk services are strictly for persons aged 21 or above. You must provide your correct age at the time of registration. If a user is found to be under 21, their account will be closed immediately and any winnings in the account may be forfeited.

2.2 Registration Requirements

To register, you must—

• Provide accurate and complete personal information: name, date of birth, mobile number and email.
• Use a valid Bangladeshi mobile number that is active for OTP verification.
• Confirm that the information provided is not false, misleading or in someone else's name or identity.
• Operate only one account on the platform — multiple accounts by the same person are strictly prohibited.

2.3 Identity Verification (KYC)

tkpk reserves the right to verify a user's identity at any time. This process may require copies of a national ID card, passport or other government-issued documents. The withdrawal process may be temporarily suspended until KYC verification is complete.

2.4 Single Account

Each user may operate only one account. If multiple accounts are opened using the same person, household, device, IP address or payment method, tkpk reserves the right to close those accounts and forfeit any associated bonuses.

Account Security and Responsibility

3.1 Password and Login Details

It is your responsibility to keep your account username and password completely confidential. This information must not be shared with or disclosed to anyone else. If you notice any sign of unauthorised access to your account, you must notify tkpk support immediately.

3.2 Third-Party Use

You are solely responsible for all activity on your account. Allowing anyone else to use your account is strictly prohibited. If it is established that a third party has used your account, tkpk reserves the right to suspend that account.

3.3 Updating Information

The contact details registered on your account (mobile number, email) must be kept accurate and up to date at all times. If you need to change any details, please contact tkpk via live chat or email.

Deposit and Withdrawal Policy

4.1 Deposit Terms

The minimum deposit amount on tkpk is ৳100 (one hundred taka). Accepted payment methods for deposits are bKash, Nagad and Rocket. Every deposit request will go through tkpk's security verification process.

When making a deposit, you must use a payment method registered in your own name. Depositing via a mobile banking account registered in someone else's name is not permitted and such transactions may be cancelled.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000 (one thousand taka). Withdrawal requests are generally processed within 15 minutes to 2 hours. Withdrawal methods: bKash, Nagad and Rocket — these mobile banking methods only.

To make a withdrawal, your account's KYC verification must be complete. To withdraw from a bonus balance, the wagering conditions for that bonus must first be met.

4.3 Transaction Verification

tkpk reserves the right to temporarily hold any unusual transaction for review. If fraud is suspected, all financial activity on the relevant account may be suspended until the investigation is complete.

Bonuses and Promotional Offers

5.1 Welcome Bonus

tkpk offers new members a 120% bonus on their first deposit, up to a maximum of ৳15,000. For example: a deposit of ৳1,000 will add ৳1,200 in bonus, giving a total balance of ৳2,200. The wagering requirement for this bonus is 25 times the bonus amount — meaning ৳30,000 must be wagered on ৳1,200 in bonus before it can be withdrawn.

For any questions about bonuses, see tkpk's Frequently Asked Questions (FAQ) section, where bonus calculations and wagering methods are explained in detail.

5.2 Bonus Usage Rules

• The bonus is available only to a person who is registering for the first time and making their first deposit.
• Only one welcome bonus may be claimed per device, household or IP address.
• If the deposited amount is withdrawn before the bonus wagering conditions are met, the bonus will be cancelled.
• tkpk reserves the right to change bonus terms or cancel the bonus program at any time.

5.3 Other Promotions

tkpk runs various promotional offers on a regular basis. Separate terms and conditions apply to each offer and will be clearly communicated at the time the offer is announced. Where an offer is for a limited time, that time limit applies.

VIP Program and Cashback

6.1 VIP Tiers

tkpk's VIP program has five tiers in total: Bronze, Silver, Gold, Platinum and Diamond. Each tier comes with weekly cashback benefits.

6.2 Weekly Cashback Rates

• Bronze: cashback of up to 0.2% of the week's net loss.
• Silver: cashback of up to 0.3% of the week's net loss.
• Gold: cashback of up to 0.5% of the week's net loss.
• Platinum: cashback of up to 0.6% of the week's net loss.
• Diamond: cashback of up to 0.8% of the week's net loss.

Example: a Gold member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.5% = ৳100 cashback. For full details about VIP, visit the tkpk VIP page.

6.3 Tier Changes

VIP tier is determined based on a player's overall activity and history. Consistently staying active and betting regularly is required to reach a higher tier. tkpk reserves the right to reassess a VIP tier after a specified period of inactivity.

Prohibited Activities

7.1 Strictly Prohibited Actions

The following activities are strictly prohibited on the tkpk platform:

• Any attempt to defraud or deceive other users.
• Operating multiple accounts for the purpose of misusing bonus benefits.
• Use of betting software, bots or automated methods.
• Collecting other users' information or gaining unauthorised access to accounts.
• Any activity related to money laundering or illegal financial transactions.
• Attempting to exploit technical errors or bugs in the platform.
• Spreading false information about tkpk or its staff.

7.2 Consequences

If evidence of prohibited activity is found, tkpk may immediately suspend or permanently close the relevant account, forfeit all bonuses, and where applicable cancel any winnings. tkpk reserves the right to take legal action in cases of serious violations.

Betting and Gaming Rules

8.1 Finality of Bets

Once confirmed, a bet cannot be changed or cancelled unless it remains incomplete due to a technical error. After results are announced, tkpk's calculation shall be considered final.

8.2 Technical Issues

If a game or bet is left incomplete due to a server outage, network issue or any other technical reason, tkpk will, where applicable, cancel the bet and return the stake. This rule does not apply in cases of deliberate disconnection.

8.3 Game Results

All game results are determined through certified RNG (Random Number Generator) technology. Live casino game results are conducted in real time through professional dealers. Any dispute regarding a result must be raised via live chat within the same session.

8.4 Special Rules for Sports Betting

Results of cricket, football or other sporting events depend on the official announcement of the relevant governing body. In the event of a match cancellation, postponement or change of result, tkpk will settle bets in accordance with the applicable policy.

Account Suspension or Closure

9.1 tkpk's Rights

tkpk may suspend or close an account without prior notice in the following circumstances:

• If any clause of these Terms is violated.
• If false or incorrect information was provided at the time of registration.
• If there is suspicion that the account is linked to fraud or money laundering.
• If documents are not submitted within the specified time after a KYC verification request.

9.2 User Rights

You can close your account at any time. To do so, notify tkpk support via live chat or email. If there is any real money in your balance at the time of closure and all conditions are met, you will be given the opportunity to withdraw it.

9.3 Self-Exclusion

As part of responsible gaming, you can request that your account be temporarily or permanently deactivated. tkpk treats such requests with the highest priority and acts on them promptly. Visit the Responsible Gaming Policy section for more details.

Limitation of Liability

10.1 Service Availability

tkpk strives to keep the platform active at the highest level. However, service interruptions may occur due to maintenance, server upgrades, or unexpected technical issues. tkpk is not obligated to provide any compensation for downtime during such periods.

10.2 Third-Party Content

tkpk's platform hosts games provided by third-party game studios (such as Pragmatic Play, PG Soft, Evolution, JILI, Spribe, and others). tkpk bears limited liability for the technical operation and outcomes of these games.

10.3 Liability for Losses

Gaming or betting is a risky activity. The possibility of financial loss always exists. tkpk is not responsible for any financial losses arising from a user's betting or gaming activity. Every user is advised to play within their own financial limits.

Privacy & Personal Data

tkpk takes the protection of users' personal data very seriously. Your registration information, transaction details, and gaming activity data are stored on tkpk's secure servers via SSL encryption.

Your data is never sold to third parties. For details on how your data is used, your rights, and the process for deleting your data, please read tkpk's Privacy Policy page.

Changes to Terms

12.1 Right to Make Changes

tkpk reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, advance notice will be sent to the registered email or mobile number.

12.2 Effective Date of Changes

Updated terms and conditions will take effect from the date they are published on the website. Continuing to use the platform after the notice will mean you have accepted the new terms. If the changes are not acceptable to you, you have the right to close your account.

12.3 Record of Amendments

The date of each amendment will be noted at the top of this page. To view previous versions, please contact tkpk support.

Contact & Support

13.1 Support Channels

If you have any questions about these terms or any of tkpk's services, support is available 24 hours a day, 7 days a week via live chat. Support is provided in both Bengali and English.

13.2 Email Contact

For formal complaints or complex matters, contact us by email: [email protected]

Email requests are responded to within business days. However, for faster resolution, live chat is recommended.

13.3 Dispute Resolution

To raise a dispute, first contact tkpk support directly. We are committed to resolving every dispute fairly and with full transparency. Visit the About Us section for more details on the dispute resolution process.